We have 14 days to process the return. During this time, we will refund the money to the account you provided in the return form.

Pack the product in a way that minimizes the risk of damage during shipping. The returned package should include: the item being returned or claimed, a completed return form, and packing material to prevent further damage (bubble wrap, newspaper, Styrofoam, etc.).

Returning the item is free if you use one of our partner courries.

Please contact our customer support and send us photos of the product along with any labels and markings on the packaging. We will get in touch with you as soon as possible to arrange a solution.

First, please check the invoice and the applied discounts. If the amount still doesn't match, feel free to contact our customer support and we will resolve it together.

We process refunds within the specified 14-day period from the receipt of the package at our warehouse. If the amount hasn't been credited yet, please contact our customer support so we can resolve it together.